Delivery Conditions
1. General Information
Gabrielle Prime Candles ensures safe and reliable delivery of our handmade candles. By placing an order, you agree to the terms outlined in this delivery policy.
2. Delivery Areas
- We deliver within Germany and to selected countries in the European Union.
- If your location is outside the delivery zones, please contact us for assistance.
3. Shipping Methods and Times
- Orders are shipped via trusted courier services such as DHL and Deutsche Post.
- Standard delivery times are estimated as follows:
- Germany: 2-5 business days
- EU countries: 5-10 business days
- Delivery times may vary depending on product availability and external factors.
4. Shipping Costs
- Shipping costs are calculated at checkout based on the delivery address and order weight.
- Free shipping is available for orders exceeding a specific value, which will be stated during checkout if applicable.
5. Order Processing
- Orders are processed within 1-3 business days after payment confirmation.
- You will receive an email confirmation with tracking details once your order is shipped.
6. Failed Delivery and Returns
- If a delivery fails due to incorrect or incomplete address details provided by the customer, additional charges may apply for reshipping.
- Unclaimed packages returned to us may incur restocking fees.
7. Damaged or Lost Items
- In case of damaged or lost items during transit, please contact us immediately at contact@gabrielleprimecandles.com with details and photographs of the issue.
- We will work with the courier service to resolve the issue promptly.
8. Contact Information
For any questions or concerns regarding delivery, you can contact us:
- Email: contact@gabrielleprimecandles.com
- Phone: +49 176 30144885
We strive to ensure every order reaches you in perfect condition and on time. Thank you for choosing Gabrielle Prime Candles!
